FREQUENTLY ASKED QUESTIONS


Account Information

How Do I Create An Account

Follow the below easy steps to create an account*We use customers' registered- email as our primary contact. To avoid missing any important messages such as order confirmation or tracking number notification, please add us to your email contact list to avoid our emails end up in your spam folder.

Create account using email log-in:

Step 1: Click 「Create Account」on website's top-right corner

Step 2: Enter your email, name and create a password

Step 3: Click 「Create」

Step 4: Account created. From now on you may use your email to log-in

I Lost My Account Password

Step 1: Click 「LOGIN」on website's top-right corner

Step 2: Click 「Forgot your password?」

Step 3: Enter your registered email and click「submit」. You will receive an email on how to reset your password.

I Want To Change My Delivery Address

Step 1: Click 「LOGIN」on website's top-right corner

Step 2: Enter email and password to log-in

Step 3: Click 「Addresses」and 「Edit」to edit your address


How To Make An Order

How Do I Place An Order?

Purchasing at Copper Mi is quick and easy with the below instructions:

Step 1: (Select quantity, color, size if needed) and click 「Add to cart」 , this will bring you to your shopping cart

Step 2: Check and see if items and quantities are correct and click 「Check Out」

Step 3: Enter discount code (if needed)

Step 4: Enter personal information and click 「Continue To Shipping」

Step 5: Enter shipping address and click 「Continue To Shipping」

Step 6: Check and see if shipping address and name is correct and click 「Continue To Payment」

Step 7: Enter payment information and click「Pay Now」to place your order. Once transaction is completed, you will receive an email confirmation regarding the order. Once your order is sent, you will receive a second email with the tracking number.We will try our best to send out all items within 24hours. Working hours is Monday to Friday. All weekends or holiday orders will be sent on the following working day. 

I Want Change To A Different Address After Placing The Order

Our customer service team will gladly to help you change any personal information such as delivery address, name, and contact number.

Please kindly send us an email to sales@coppermi.com 


Shipping & Deliveries

When Will Copper Mi Send My Purchased Items?

We will try our best to send out all items within 24hours. Working hours is Monday to Friday. All weekends or holiday orders will be sent on the following working day.

When Will I Receive My Items?

4-14 days (Depending on flights schedule and custom checks). 

What Is The Shipping Rate?

We have a flat rate of $20CAD with purchases below $95. Free shipping above $96.